The National Bank of Ukraine together with the Cyberpolice Department of the National Police of Ukraine and the State Service of Special Communications and Information Protection of Ukraine launches another wave of the All-Ukrainian information campaign on payment security – #FraudGoodbye – starting from May 13, 2026.
Its purpose is to improve public awareness and remind citizens about the basic security rules during cashless payments, especially on the internet.
In 2025, there was a decrease in the number of illegal actions and fraudulent transactions involving payment cards that resulted in losses. Compared to 2024, this indicator decreased by 13.3 thousand transactions (or by 5%) – to 256 thousand transactions. At the same time, the amount of losses from such transactions increased: in 2025 it grew by almost a quarter (by 24%) – to UAH 1.4 billion.
This indicates that despite the decrease in the number of cases, the scale of fraud-related losses is growing. The issue of payment fraud remains relevant and necessitates the continuation of systematic educational work among the population.
The most common method of payment card fraud in Ukraine, as well as worldwide, traditionally remains social engineering. That is when clients independently disclose personal data, payment card details, login credentials and passwords for mobile and internet banking access, confirmation codes and passwords for payment transactions or for logging into a payment application.
Therefore, improving citizens’ knowledge and skills for the safe use of payment cards and internet banking will enable them to use cashless payments more cautiously and protect themselves from fraudulent schemes and traps in the virtual space.
“Fraudsters are increasingly targeting not systems, but people’s behavior, since social engineering remains the most widespread method of fraud. Last year, 90% of the total amount of all fraud-related losses was caused precisely by such schemes – this is evidenced by data received from payment service providers. That is why we continue educational work among the population and launch a new wave of the #FraudGoodbye information campaign in order to raise citizens’ awareness and help them protect their funds from fraudsters,” commented NBU Deputy Governor Oleksii Shaban.
“The main weapon of online fraudsters is, first of all, the carelessness, emotions and lack of knowledge of their potential victims regarding safe behavior in the digital environment. Therefore, the task of the Cyberpolice Department is not only to identify criminals, but also to prevent offenses. Thanks to the joint initiative of the National Bank, the Cyberpolice and the State Service of Special Communications and Information Protection, a new stage of the #FraudGoodbye campaign is being launched to inform Ukrainians about ways to protect themselves from financial traps on the internet. With the rapid development of internet technologies, even a few simple actions can protect a person and their loved ones from serious financial losses,” noted Yurii Vykhodets, Head of the Cyberpolice Department of the National Police of Ukraine.
“Today, the internet, digital services and technologies are an integral part of our lives, making them more convenient and helping save time. At the same time, this is a space with many dangers. Knowledge of safe behavior rules in the online environment and their daily observance will help protect against them. At the State Service of Special Communications and Information Protection, we always emphasize: cyber hygiene is not only about protecting an individual person, but also about contributing to state security. Once again, we are joining the All-Ukrainian information campaign #FraudGoodbye, which will help many Ukrainians better understand how to avoid online risks and fraud, reliably protect data, avoid losing funds and not become an entry point for cybercriminals into state systems,” noted Head of the State Service of Special Communications and Information Protection Oleksandr Potii.
During the campaign, the National Bank together with about 80 partners will focus efforts on explaining to consumers of financial services the key elements of payment security, particularly regarding the following issues:
- how to protect yourself from fraud disguised as government services;
- how to avoid investment fraud;
- how to verify websites and chatbots where users enter their payment data;
- how to shop safely online;
- how to protect your financial phone number;
- how to avoid the most common fraud schemes;
- how not to accidentally become an accomplice to a crime and avoid falling into fraudsters’ traps while searching for a job.
The information campaign will continue until the end of the year in all regions of Ukraine. Within its framework, the National Bank together with partners will inform citizens about how to protect themselves from payment fraud, including:
- placement of posters on billboards, citylights, in public transport and at public transport stops;
- placement of videos on monitors in Administrative Service Centers, shopping malls, gas stations,
- retail establishments, bank branches, mobile operator stores, metro stations, railway stations, Intercity trains and employment centers;
- placement of posters and brochures in employment centers, free legal aid centers, Ministry of Internal Affairs service centers and insurance company branches;
- publications on social media, in media outlets, Telegram channels and partners’ websites;
- participation in thematic radio broadcasts and television reports;
- publication of a social newspaper for elderly people about payment security and its distribution in service centers of the Pension Fund of Ukraine;
- holding contests, webinars and other educational events for school students, university students and educators;
- placement of social video/audio clips on television/radio.
All useful information will also be collected on the dedicated webpage of the #FraudGoodbye campaign.
For reference
The #FraudGoodbye information campaign is implemented with the support of the European Union within the framework of the project “Further Alignment of the Regulatory Framework with European Union Legislation and International Standards in Financial Markets in Ukraine” (FINMAR).
General partners: Ministry of Justice of Ukraine, Free Legal Aid, Ministry of Internal Affairs of Ukraine, Main Service Center of the Ministry of Internal Affairs, Ministry of Defense of Ukraine, Ministry of Social Policy, Family and Unity of Ukraine, Ministry of Youth and Sports of Ukraine, State Employment Service, National Securities and Stock Market Commission, Kyivstar, Kredobank Foundation, Prostir, VISA, Oranta Insurance Company, PrivatBank, BlaBlaCar, ESET, State Enterprise “Information and Computing Center of the Ministry of Social Policy of Ukraine”.
Information partners: Oschadbank, Ukreximbank, Raiffeisen Bank, Ukrgasbank, Universal Bank, Ukrsibbank, Sense Bank, Credit Agricole Bank, Bank Pivdenny, TASCOMBANK, ProCredit Bank, VST Bank, MTB Bank, Bank Credit Dnipro, Accordbank, Globus Bank, Radabank, Idea Bank, Bank Clearing House, Cominbank, Agroprosperis Bank, Bank of Investments and Savings, Unex Bank, Sky Bank, Industrialbank, Ukrainian Capital Bank, Crystalbank, Bank Grant, European Industrial Bank, Polikombank, Ukrainian Bank for Reconstruction and Development, Trust-Capital Bank, BTA Bank, NABU, Mastercard, Portmone, EasyPay, Foxtrot, WOG, MEGOGO Education, city24, TENET, Lifecell, State Enterprise “Information Agency ‘Re-Inform’”, Comprehensive Rehabilitation Center for Persons with Disabilities “Donbas-Prykarpattia”, Fund for Social Protection of Persons with Disabilities, Ocean Plaza Shopping Mall (Kyiv), Victoria Gardens Shopping Mall (Kyiv), Lavina Mall Shopping Mall (Kyiv), BLOCKBASTER MALL Shopping Mall (Kyiv), River Mall Shopping Mall (Kyiv), Nikolsky Shopping Mall (Kharkiv), Woodmall Shopping Mall (Khmelnytskyi), King Cross Leopolis Shopping Mall (Lviv), Hollywood Shopping Mall (Chernihiv), Podolyany Shopping Mall (Ternopil), Oasis Shopping Mall (Khmelnytskyi), Kyiv Shopping Mall (Poltava).
